Support

Businesses of all sizes depend on Packet Telecom for communications that improve efficiency, collaboration, customer service, and competitiveness. It’s sobering to think how a communications outage could stop your business cold.

Proactive, preventative monitoring of system performance and the ability to quickly find and fix problems are essential for keeping communications running. Packet Telecom offers every level of network support services for communications solutions with both niche and end-to-end services.

With Packet Telecom support, your communications can be monitored around the clock for system generated alarms. Remote diagnostics and resolutions help Packet Telecom repair problems quickly, saving time and reducing the risk of an outage.

We provide customers access to tools, reports, certified engineers, technical resources, software assurance and parts replacement options. We offer service packs and updates to keep your systems operating optimally.

Packet Telecom works with leading telecommunications carriers and internet service providers to negotiate the best connectivity options for your facilities at the best price. We offer complete network management services to ensure the highest levels of quality and availability for your business communications. Our solutions include UCaaS, Voice Services, Internet Services, Data Transport Services, Hosted Solutions and Management & Monitoring.

Packet Telecom Network Support Services offer your organization a single source with the assurance of prompt, reliable, available, up-to-date, secure communications.