SME Business

Avaya IP Office offers powerful capabilities to help employees of small to medium-size businesses communicate more effectively with customers, vendors, and each other while keeping costs in check.

Challenge

Successful companies of any size—whether they have five, 50, or 1,000 employees—are always looking for new ways to keep their business flexible, innovative, and competitive without driving up operating costs.

Solution

Avaya IP Office helps you achieve these goals by providing your employees with a solution that lets them handle all their business communications more efficiently, whether on their laptop, mobile phone, office phone, or home phone using wired, wireless, or
broadband connections.

Benefit

Combining advanced, big-business functionality with the ease of use and simplified management that small businesses require, Avaya IP Office helps small businesses use communications to differentiate them from their competition. IP Office lets you:

  • Lower mobile phone and long-distance bills: Better manage your company’s mobile phone and long-distance charges by routing calls through the system and over broadband links.
  • Handle more calls with fewer people: Make your staff more efficient with the help of built-in intelligence to route calls quickly and accurately.
  • Add employees without increasing real estate: IP Office provides the flexibility to have extra staff working from home with access to all the communications capabilities available at the main office.
  • Eliminate conference calling fees: IP Office makes everyday conferencing affordable with built-in 128-party conferencing.
  • Centralize administration: For businesses with more than one location, IP Office enables system management from a central location. Minimize the need for administrators to travel between sites.

Products

Avaya IP Office offers a solution to fit the needs of any small business at three levels of service. Avaya IP Office Essential Edition is the perfect small business starter kit with all the must-haves (call routing, caller ID, hold/conference/transfer, voice mail) plus a great selection of Avaya phones. Avaya IP Office Preferred Edition offers 10 times more voice messaging capacity and the ability to handle dozens of calls simultaneously. Avaya IP
Office Advanced Edition adds automated 24/7 self-service, real-time customer service management, and seamless retrieval of recorded calls.

Avaya IP Office User Productivity Solutions:

Power User
The Power User solution lets employees with a laptop control office communications using an IP phone, mobile phone, or laptop; conduct personal video calls; have calls ring simultaneously on all their devices; get automatically notified of important voice mails and e-mails (viewing them in the same inbox); and set up conference calls on the fly—with up to 64 participants.

Mobile Worker
The Mobile Worker solution makes any mobile phone an extension of the office phone system—complete with call handling features, speed dials, and more.

Office Worker
The Office Worker solution lets employees control all communications from their PC, access visual voice mail, and use IM and presence capabilities to quickly reach co-workers.

Teleworker
The Teleworker solution makes any home office a remote extension of your main office, with the same phone and functionality that’s found in the office.

Receptionist
The Receptionist solution streamlines call handling with easy controls so they can monitor all extensions and provide coverage for multiple offices.

Customer Service Agent
The Customer Service Agent solution is a browser-based client that lets agents see the number of calls on hold, in progress, and lost, as well as the number of available agents.

Customer Service Supervisor
The Customer Service Supervisor solution gives you reports on sales activities, the value of marketing campaigns, and how well agents are handling sales and service calls.

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