Successful companies of any size—whether they have five, 25, or 250 employees—are always looking for new ways to keep their business flexible, innovative, and competitive without driving up operating costs.

Solution

Avaya IP Office helps you achieve these goals by providing your employees with a solution that lets them handle all their business communications more efficiently, whether on their laptop, mobile phone, office phone, or home phone using wired, wireless, or
broadband connections.

Benefit

Combining advanced, big-business functionality with the ease of use and simplified management that small businesses require, Avaya IP Office helps small businesses use communications to differentiate them from their competition. IP Office lets you:

• Lower mobile phone and long-distance bills: Better manage your company’s mobile phone and long-distance charges by routing calls through the system and over broadband links.

• Handle more calls with fewer people: Make your staff more efficient with the help of built-in intelligence to route calls quickly and accurately.

• Add employees without increasing real estate: IP Office provides the flexibility to have extra staff working from home with access to all the communications capabilities available at the main office.

• Eliminate conference calling fees: IP Office makes everyday conferencing affordable with built-in 128-party conferencing.

• Centralize administration: For businesses with more than one location, IP Office enables system management from a central location. Minimize the need for administrators to travel between sites.

Products

Avaya IP Office offers a solution to fit the needs of any small business at three levels of service. Avaya IP Office Essential Edition is the perfect small business starter kit with all the must-haves (call routing, caller ID, hold/conference/transfer, voice mail) plus a great selection of Avaya phones. Avaya IP Office Preferred Edition offers 10 times more voice messaging capacity and the ability to handle dozens of calls simultaneously. Avaya IP
Office Advanced Edition adds automated 24/7 self-service, real-time customer service management, and seamless retrieval of recorded calls.

Avaya IP Office User Productivity Solutions:

Power User
The Power User solution lets employees with a laptop control office communications using an IP phone, mobile phone, or laptop; conduct personal video calls; have calls ring simultaneously on all their devices; get automatically notified of important voice mails and e-mails (viewing them in the same inbox); and set up conference calls on the fly—with up to 64 participants.

Mobile Worker
The Mobile Worker solution makes any mobile phone an extension of the office phone system—complete with call handling features, speed dials, and more.

Office Worker
The Office Worker solution lets employees control all communications from their PC, access visual voice mail, and use IM and presence capabilities to quickly reach co-workers.

Teleworker
The Teleworker solution makes any home office a remote extension of your main office, with the same phone and functionality that’s found in the office.

Receptionist
The Receptionist solution streamlines call handling with easy controls so they can monitor all extensions and provide coverage for multiple offices.

Customer Service Agent
The Customer Service Agent solution is a browser-based client that lets agents see the number of calls on hold, in progress, and lost, as well as the number of available agents.

Customer Service Supervisor
The Customer Service Supervisor solution gives you reports on sales activities, the value of marketing campaigns, and how well agents are handling sales and service calls.

Increased competition, changing customer demographics, the growth of new communications media, and more demanding customers require enterprises and organizations to manage the customer experience and consistently deliver high-value service.

Solution

AACC allows enterprises to manage the customer experience with proactive engagement. AACC combines historic and real-time contextual information to improve the quality of
interactions, optimizes agent utilization and productivity, and enhances supervisor performance to deliver a superior customer experience.

Benefit

Avaya Aura Contact Center is an industry-leading, cost-effective, SIP-based contact center solution that delivers a variety of enhancements to customer service capabilities for the competitive enterprise:

• Flexible, user-driven multimedia access to customer care resources increases customer choice while saving costs.

• Persistent context for seamless and efficient customer interaction ensures that agents understand the customer’s immediate prior activity, past history, purchase behavior, and preferences.

• Agent efficiency features such as multiple call handling and context-sensitive IM and e-mail editor with auto suggest greatly improve agent productivity.

• Supervisor effectiveness features such as simplified administration and unified reporting—both detailed real-time and historical reporting capabilities—equip managers to quickly focus on issues needing immediate attention while analyzing long-term performance and learning and applying best practices to continuously improve the agility of the contact center.

• Reliability through real-time shadowing and automatic switchover of all core application components delivers uninterrupted operation.

Today’s competitive enterprise demands that the network be available 24×7, ensuring business continuity, all while needing to manage the increased rate of change.

Solution

Delivering end-to-end availability for real-time applications such as IP telephony and unified communications, Avaya Data Solutions are designed to eliminate idle or underutilized network elements, increasing efficiency and maximizing performance—all while quickly and easily scaling as business demands evolve.

Benefit

Avaya Data Solutions offer an assorted portfolio of products that deliver enterprise-class reliability, efficiency, and scaling to mission-critical networks around the globe.

• Ethernet switching provides complete coverage, ranging from entry-level branch office, to high-performance wiring closet and server aggregation in the data center, through to the core.

• Wireless networking: Avaya’s strategy is focused on delivering Wireless LAN solutions that meet the challenges of today, tomorrow, and the future.

• Unified branch: Removing the complexity of multi-location networks, Avaya provides a seamless experience that truly integrates the enterprise branch communications experience.

• Access control: Avaya’s access control products provide endpoint security innovation that ensures end-to-end integrated security in an open-standards-based approach.

• Unified management provides comprehensive management capabilities across voice, data, and multimedia applications, utilizing a set of common services that serve as a foundation for truly unified management.

To meet the demands of today’s global marketplace, organizations need to provide access to information and collaboration anytime, anywhere, across a variety of platforms and devices.

Solution

Avaya Unified Communications seamlessly integrates your communications technologies with reliable, secure, vendor-neutral solutions and helps companies reduce costs, improve flexibility, and maximize existing technology investments through its commitment to open standards with third-party products.

Benefit

Avaya Unified Communications solutions deliver significant cost savings, improved employee productivity, and better service for customers by increasing your employees’ ability to collaborate efficiently and effectively.

• Cost savings: Bringing conferencing and mobility solutions in-house lets you take advantage of enterprise dialing plans and
  reduce communications costs.

• Better service: Since employees have a single number, customers never need to juggle numbers or play phone tag to place orders or solve issues. Elimination of training: The consistent, easy-to-use interface minimizes training time and costs.

• Lower TCO: Avaya Unified Communications solutions result in lower total cost of ownership than solutions from the leading competitor. Also, support for both H.323 and SIP communication protocols means organizations are able to standardize their entire workforce on a single client.

Utilizing a single-source approach, Packet Telecom offers a full range of solutions including IP Telephony, Data Infrastructure, Unified Communications, Video, Virtualization, Wireless, Security, Speech Applications and much more. We also provide a complete range of services from Design Engineering, Installation and Project Management to Repair, Remote Monitoring, Support Agreements, Managed Services and Financing.

We are committed to finding technology solutions that help to improve the operation of government and the delivery of services to its citizens. In addition, we work to expand the quality and reach of educational opportunities and assist those organizations dedicated to healthcare improve the patient experience.

We understand the unique challenges faced by organizations in the public sector, and design solutions to help streamline and integrate the latest technology into their infrastructure as well as assist them in meeting operational objectives.

Packet Telecom offers GSA, GTSI and CMAS contracts. To learn more about our Government focused solutions, contact us today.